Monday, March 23, 2015
spanish
In an effort to retain their loyal players
and deliver outstanding services, online casinos have customer service representatives to address the members’
needs. Yet, these representatives are just human. Sometimes, the volume of
their work has been taking a toll on them. And unfortunately, they use the
inquiring players as their stress outlet. Sometimes, this situation is
understandable, but most of the time,
this is disappointing.
So how do you determine good customer service? Look at this short list to see if you are getting one.
Prompt
Customer representatives are prompt. They
don’t keep you waiting. They immediately answer your queries. In instances
where there’s no other choice but to put you on hold, they inform you at once.
And if the answer really needs time, they will politely tell you that you might
not be able to get the information you want for quite some time. Then they will
ask you for your other contact details so that they can give you a return call
or probably an e-mail.
Courteous
A good customer service representative is
courteous. No matter how irate the member is, he or she will not explode.
Mastering this trait does not happen overnight. For those who are new in this
job, it may take some time and maturity to perfect this one.
Well-verse
Customer service representatives are the
“search engines” of the online casino. Members go to them to find answers to
their problems. Thus, it pays if the representative is well-versed of the
industry where he or she belongs to.
Problem
solving skills
Superb problem solving skills is also
another trait that representatives should have. In the first place, their job
is to deliver solutions, not problems. They should be able to learn how to work
on certain issues that are usually not discussed during training.
Indeed, having a roster of exceptional
customer service representatives is a great asset to any online casino. In
their sweet little ways, they’re able to add revenue and help maintain a good
relationship between the casino provider and members.
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