Monday, January 20, 2014

Male and Female Dealers: Their Similarities and Differences


When it comes to table and card games—whether in land-based or online casinos—dealers are the ones who are responsible for everything that happens at their table. As part of good customer service, the dealers manage the punters’ game, from assisting them in their decisions to providing relevant information about the game.

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There are a lot of opportunities for experienced dealers through online casino companies today; all are open for male and female casino dealers. However, female croupiers typically outnumber male dealers in online casinos. The main reason can have social implications, but more specific factors can also be taken into account. Here are some of the similarities and differences of a male and female online casino dealer:

Similarities
a.       Physical appearance – they both have faces that register well to the camera. Most casino companies prefer dealers who are tall, with good physique, and have a face that is pleasing to the eye.
b.      Skills – they both have good mathematical skills and excellent knowledge about the games they administer.
c.       Customer oriented – as losing in a game is inevitable, dealers are trained to effectively pacify or calm down the losing players’ intense emotions.

Differences
a.       Stress Tolerance – dealing cards while dealing with difficult players can be very stressful, and mostly, female dealers have a lower stress tolerance than their male counterparts.
b.      Empathy –when it comes to empathizing with customers, some studies have suggested that female dealers are better than the males. The number of female online casino dealers may be the proof of this.
c.       Interpersonal Relationship – the ability to establish and maintain mutually satisfying relationship between the dealer and the players while on the game is said to be done better by female dealers.
It is indeed a very crucial role for the dealers to make every game worthwhile, fair, and organized. These commonalities and differences may be based on gender but the most important part of online casino dealing job is providing good customer service, which includes accurate betting and honest payouts.

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